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Returns

30-day Return Policy

Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind. For return within 30 days of receipt, merchandise* will be accepted by the participating BRP dealership that shipped the order. You will then be refund the purchase price.

When you receive your order, the contact information of the participating BRP dealership that shipped the order will be displayed on the parcel. Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.

Please note that you are responsible for shipping the product back. Shipping fees will not be refunded. 

*Some products cannot be returned. See section "products not eligible for return" below.

 

Products not eligible for return

The following items cannot be returned. All sales are final.

  • Helmets
  • Covers
  • Electric goggles
  • Electric visors
  • Decals
  • Hazardous material and material containing chemicals (paint, primer, grease, solvent, lubricant, sealant, silicone, glue, cleaner, stabilizer, oils, batteries, etc.).

 

Conditions to return merchandise

The merchandise must be new, in perfect unused condition and in its original packaging.

 

How to do a return

Here are the steps to follow to make a return: 

  1. Call our online orders support service Kibo at 1-877-412-7467 and request a return number. Note: Please ensure you have your order number on hand.
  2. Find the contact information of the participating BRP dealership that shipped your order. It should be displayed on the parcel or look in the email you received.
  3. Ship the item(s) you wish to return to this participating BRP dealership that shipped your order. Note: We recommend that you use a delivery service that allows you to track your shipment. However, please note that you are responsible for shipping the product back. Shipping fees will not be refunded.

You will be refunded the paid price. Credit for returned items will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the participating BRP dealerships that shipped the order.

 

If a restocking fee applied to the returned items, the amount of the fee will be displayed on the final checkout screen when you complete the order and will be noted on the packing list included with the order.

 

Returning defective or damaged products

If the item you wish to return is inoperable but has no apparent damage, it is considered defective. For warranty repair or replacement, defective merchandise must be returned directly to the participating BRP dealership that shipped your order. The contact information of the BRP participating dealership is displayed on the box in which your order arrived. 

 

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the participating BRP dealership that shipped your order immediately. The contact information of the participating BRP dealership will be displayed on the box. Save all packaging material and paperwork. If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.